If your dealer has closed, you can contact us at info@pianca.com. You will need to provide: – purchase details (order confirmation, copy of invoice, till receipt, etc) – a clear description of the problem – Photos documenting product conditions and the damaged component. Pianca will put you in contact with a store that can offer […]

To receive disassembly/assembly information for Pianca products, contact the store where you bought your product. If the store is no longer available, please write to info@pianca.com attaching: – Name of product – Year of purchase, delivery note or purchase order – General photos of product – Photos with product features and details – Detailed information […]

You can order fittings or spare parts from the store where you bought your product. We cannot guarantee the availability of components and/or spare parts for products that have been discontinued for more than 10 years.

Customer satisfaction is one of the most important things for Pianca. We therefore strive to provide assistance and find solutions even for products that are no longer in production. We cannot guarantee the availability of components and/or spare parts for products that have been discontinued for more than 10 years. To check if your request […]

TESSUTI Coffee: remove stains by washing repeatedly with warm or sparkling water mixed with a small amount of neutral detergent. Chocolate, fruit ice cream, cosmetics, lipstick: dab with water mixed with ammonia. Wash any remaining marks with water and neutral detergent. Felt tip pen, biro: dab with pure denatured alcohol, then wash with water and […]

The Italian Consumer Code (Art 128 and subsequent) requires that assistance is provided by our authorized dealers. If your dealer is no longer available, you can contact us at info@pianca.com. You will need to provide: – purchase details (order confirmation, copy of invoice, till receipt, etc) – a clear description of the problem – Photos […]

Once your order is confirmed, the production process activates immediately, sending work orders to the various production departments. You therefore cannot modify an order that has already been confirmed. Please contact your dealer for further queries or concerns about your order.

We advise you to contact the dealer from whom your purchased the product. If the dealer is no longer available, please contact your nearest Pianca store, providing the name of the product, year of purchase and the delivery note or purchase order. The dealer will then send a request to Pianca and, where possible, proceed […]

Pianca protects the privacy of our end customers and does not have access to the information of final customers of the products it sells solely via the store. Information about product delivery times or orders can only be obtained from the authorized dealer with whom you made your order.

Pianca protects the privacy of our end customers and does not have access to the information of final customers of the products it sells solely via the store. Information about product delivery times or orders can only be obtained from the authorized dealer with whom you made your order.

We recommend that you contact your nearest Pianca dealer with the name of the product, year of purchase, delivery note or purchase order. The dealer will then send a request to Pianca and, where possible, proceed with an order. You can find your nearest Pianca dealer in the Retail Network section of our website.

To receive further information or advice on removing the covers of our sofas and/or our beds, please contact your local dealer. If your dealer has closed, you can contact us at info@pianca.com. You will need to provide the purchase details (order confirmation, copy of invoice, till receipt, etc).

The Pianca legal product warranty is valid for 24 months from delivery of goods, according to current applicable law. The dealer is responsible for any non-conformity defect at delivery of goods, therefore the consumer must always in all cases contact the dealer, the only subject with whom they have established a contractual relationship (Articles 128 […]

WOOD OR WOOD VENEER SURFACES Clean with neutral detergent. Do not use products containing acetone, solvents, ammonia, abrasive detergents or furniture wax. Please note that the wood surface is treated to repel moderate amounts of grease and dirt. Paints and varnishes used are also water repellent and anti-yellowing, although it is still essential to prevent […]