If your dealer has closed, you can contact us at info@pianca.com. You will need to provide:
– purchase details (order confirmation, copy of invoice, till receipt, etc)
– a clear description of the problem
– Photos documenting product conditions and the damaged component.
Pianca will put you in contact with a store that can offer the required assistance.

To receive disassembly/assembly information for Pianca products, contact the store where you bought your product. If the store is no longer available, please write to info@pianca.com attaching:
– Name of product
– Year of purchase, delivery note or purchase order
– General photos of product
– Photos with product features and details
– Detailed information about what needs to be done.

Please note that assembly/disassembly must be done by qualified technical staff.

You can order fittings or spare parts from the store where you bought your product.
We cannot guarantee the availability of components and/or spare parts for products that have been discontinued for more than 10 years.

Customer satisfaction is one of the most important things for Pianca. We therefore strive to provide assistance and find solutions even for products that are no longer in production.
We cannot guarantee the availability of components and/or spare parts for products that have been discontinued for more than 10 years. To check if your request can be met, please contact your local dealer. The store will then contact Pianca with all the details of your product. If your dealer is no longer available, please contact us at info@pianca.com

TESSUTI
Coffee: remove stains by washing repeatedly with warm or sparkling water mixed with a small amount of neutral detergent.
Chocolate, fruit ice cream, cosmetics, lipstick: dab with water mixed with ammonia. Wash any remaining marks with water and neutral detergent.
Felt tip pen, biro: dab with pure denatured alcohol, then wash with water and neutral detergent.
Drinks: dab with water and ammonia (one part ammonia to eight parts water); rinse with water and neutral detergent.
Chewing gum: harden the gum with ice and remove the bits; apply a lubricating solution and dry. Repeat if necessary.
Candle wax: blot with absorbent paper and a hot iron (no steam); apply a dry cleaner. Wash delicately with water and neutral detergent if any marks are left.

LEATHERS
Exercise maximum care with leather and hide covers because stain removal is very difficult. For routine cleaning of hides and leathers, dust with a soft cloth and, if necessary, wipe with a cotton cloth moistened with water and skimmed milk.
For normal cleaning, use a special leather cloth wrapped around a soft, dry sponge. Smooth the leather in all directions and remove surface dirt. Slick, shiny patches will disappear.
Do not use abrasive or aggressive products like solvents and stain removers. Never use steam and shoe cleaning products. Always test a cleaning product on a small concealed area to check effectiveness and to avoid damage.

SYNTHETIC LEATHERS
Light stains: wipe the surface with a damp cloth or a solution of neutral detergent, rinsing with water, without wringing.
Localized, heavy stains (oil, grease, cosmetics, ink, coffee, liquor, chewing gum): dissolve the stain quickly with ethyl alcohol diluted in a 20% solution with water. Blot dry and then clean with a neutral detergent solution. Rinse well.

LEATHER SURFACE
Use a soft felt or wool cloth. Add leather wax only if necessary. Remove stains as quickly as possible with an absorbent cloth. Do not wipe. Dab from the outside edges inwards.
Avoid using aggressive (solvents) or abrasive products. Do not steam clean. Do not use shoe cleaning products.
Alternatively, use the fabric and leather cleaning kits.

The Italian Consumer Code (Art 128 and subsequent) requires that assistance is provided by our authorized dealers.
If your dealer is no longer available, you can contact us at info@pianca.com. You will need to provide:
– purchase details (order confirmation, copy of invoice, till receipt, etc)
– a clear description of the problem
– Photos documenting product conditions and the damaged component.
Pianca will put you in contact with a store that can offer the required assistance.
We cannot guarantee the availability of components and/or spare parts for products that have been discontinued for more than 10 years.

Once your order is confirmed, the production process activates immediately, sending work orders to the various production departments.
You therefore cannot modify an order that has already been confirmed.

Please contact your dealer for further queries or concerns about your order.

We advise you to contact the dealer from whom your purchased the product. If the dealer is no longer available, please contact your nearest Pianca store, providing the name of the product, year of purchase and the delivery note or purchase order. The dealer will then send a request to Pianca and, where possible, proceed with an order.

You can find your nearest Pianca dealer in the Contacts section of our website.

Pianca protects the privacy of our end customers and does not have access to the information of final customers of the products it sells solely via the store. Information about product delivery times or orders can only be obtained from the authorized dealer with whom you made your order.

Pianca protects the privacy of our end customers and does not have access to the information of final customers of the products it sells solely via the store. Information about product delivery times or orders can only be obtained from the authorized dealer with whom you made your order.

We recommend that you contact your nearest Pianca dealer with the name of the product, year of purchase, delivery note or purchase order. The dealer will then send a request to Pianca and, where possible, proceed with an order. You can find your nearest Pianca dealer in the Retail Network section of our website.

To receive further information or advice on removing the covers of our sofas and/or our beds, please contact your local dealer. If your dealer has closed, you can contact us at info@pianca.com. You will need to provide the purchase details (order confirmation, copy of invoice, till receipt, etc).

The Pianca legal product warranty is valid for 24 months from delivery of goods, according to current applicable law. The dealer is responsible for any non-conformity defect at delivery of goods, therefore the consumer must always in all cases contact the dealer, the only subject with whom they have established a contractual relationship (Articles 128 and subsequent of the Italian Consumer Code).
The store will contact Pianca to find the best solution.

To request substitution or repair of a product under warranty, as prescribed by law, the customer must notify the dealer from whom the product was purchased, presenting the following documents:
– Purchase details (order confirmation, copy of invoice, till receipt, etc)
– A clear description of the problem,
– Photos documenting product conditions.

This warranty does not apply to products that have not been kept correctly or that have been assembled by unqualified personnel, used inappropriately, tampered with, altered or cleaned using unsuitable procedures or products. The warranty does not cover ordinary wear and tear, slashes or scratches, or damage from impact or accidents. The warranty does not apply if the products have been placed in outdoor or damp environments or exposed to direct sunlight for long periods of time. The warranty does not cover indirect or incidental damage. The warranty excludes non-conformity of goods if the buyer was aware of the defect at the moment of purchase or if they could not ignore the defect with the use of normal diligence or if the non-conformity derives from instructions or materials provided by the consumer. Natural variation of wood types, altered shade of colour caused by ambient or artificial light, minimal changes in size due to unusual humidity or dryness, veining, knotting and other natural features of products like wood and marble. Leather and hide: natural marking, wrinkles, variation in shine and shade, spotting and general imperfections, folds caused by normal relaxation during use are not considered to be defects but are features of a natural product and its authenticity. In fabrics, leathers and hides, each production batch may differ slightly in shade compared to the samples and other pieces produced at a different time. In all other cases not mentioned here, Pianca reserves the right to assess each case individually.

WOOD OR WOOD VENEER SURFACES
Clean with neutral detergent. Do not use products containing acetone, solvents, ammonia, abrasive detergents or furniture wax. Please note that the wood surface is treated to repel moderate amounts of grease and dirt. Paints and varnishes used are also water repellent and anti-yellowing, although it is still essential to prevent scoring or exposure to high temperatures.

LACQUERED SURFACES
Only clean with a damp cloth and neutral detergent. Dry immediately with a soft cloth. Do not use products containing acetone, solvents, ammonia, abrasive detergents or furniture wax.

TEXTURED SURFACES
Only clean with a damp cloth and neutral detergent. Dry immediately with a soft cloth. Do not use products containing acetone, solvents, ammonia, abrasive detergents or furniture wax.

GLASS
We recommend using white vinegar diluted with plenty of water or glass cleaner.

METAL
Daily maintenance: to remove dust: simply clean parts delicately with a clean, dry flannel cloth. We do not recommend using a duster because it can scratch the surface.

MARBLE
Routine cleaning: we recommend wiping the surface with water and neutral detergent or alcohol. Avoid aggressive detergents with very low or very high pH.
Every top is treated with water repellent silicon waxes that lose their effectiveness over time. We recommend repeating treatment with commercially available marble wax for home use.
Avoid exposing the surface to chemical substances, paint thinner, nail polish remover, ammonia or detergents containing ammonia, bluing liquids, permanent marker or ink, oily soaps, coffee, wine, oil, etc. These substances can corrode the surface and penetrate the pores forming dull marks.
If these substances come into contact with the surface, wash them off immediately with plenty of water.

To discover our custom-made modular tables, contact your nearest dealer.

The Pianca product and finishes range is very wide. If the images on the product page are not sufficient, you can use our online configurator, currently available for only certain product categories.

To receive a complete bedroom design, you must make an appointment with an authorized dealer.

Pianca beds are modular and available in different sizes, given in the product data sheet.
Unfortunately it is impossible to produce custom beds for customers.

To discover our custom-made modular tables, contact your nearest dealer.

You can book a consultation by contacting our authorized dealers, where qualified staff can help you create your furniture design plan.
You can find your nearest Pianca dealer in the Contacts section of our website. Enter the city or postcode in Find the closest Pianca store and click on Search. The map will show all the nearest authorized dealers.

To be able to download 3D CAD drawings of our products, you must register as a designer at this link: https://pianca.com/area-riservata/ After registering, you will receive a verification link to activate your account. Data entered is required every time the area is accessed.

You can send your request to the following address: info@pianca.com
and we will put you in contact with one of our local agents.

Send your request to this address: info@pianca.com.
Our offices will contact you soon with the name of your local agent.

If you are a designer and you want to introduce yourself, you can send your designs to the following address: design@pianca.com

In the Work With Us section you can find all current open positions. If your profile does not match any of the current positions, you can still send your CV to this address: personale@pianca.com

Of course. We can customize the length, height and depth of certain categories of product.
For further information about our production processes, please contact your nearest authorized dealer, where qualified staff will help advise you on the solution that best meets your requirements.

You can find your nearest Pianca dealer in the Retail Network section of our website.

The order confirmation always states the number and dimensions of packages shipped.
If this information is missing, please contact the authorized Pianca dealer who processed your order.

Pianca does not send out samples of fabrics, leathers or finishes.
If you want to experience the quality of our fabrics, leathers and all finishes for yourself, please contact your nearest Pianca dealer. Pianca offers a wide selection of coverings to meet the requirements of every customer: stretch, stain resistant and fire resistant fabrics in modern, on-trend shades.

Pianca also has an authorized retail network overseas. You can find your nearest Pianca dealer in the Retail Network section of the website. Enter your city or postcode and click on Search. The map will show all your nearest authorized dealers.

Information about delivery times and costs and order updates can only be requested and obtained from the authorized Pianca dealer where you purchased your product.

Both the finishes chart and data sheet can be downloaded from each product page. These contain product dimensions, modular and custom options where available.
If you cannot find the information you need, you can contact your nearest authorized Pianca dealer where qualified staff will be able to help you with whatever you need and answer all of your questions.

To be able to download 3D CAD drawings of our products, you must register as a designer at this link: https://pianca.com/area-riservata/ After registering, you will receive a verification link to activate your account. Data entered is required every time the area is accessed.

The Pianca collection colours are created especially for the company. It is therefore difficult to associate the RAL/NCS. If you need to touch up parts of products, you can order a small quantity of the colour restorer through the dealer where you bought your product.

To find your local Pianca dealer, go to the Retail Network section of the website. Enter the name or postcode of your city in the field. Find your nearest Pianca store and click on Search. The map will show a list of authorized dealers in your area.

No, it is not possible. Our products are sold exclusively through our network of authorized dealers, listed in the Retail Network section of the website.

You can download and consult the digital catalogues from the Catalogues of our website.
This is a sustainable choice to reduce paper consumption and atmospheric pollution linked to shipping.

For information about which products are available through our authorized dealers, write to info@pianca.com .
We will be happy to help and advise you of the best dealer to deal with your requirements.

The company does not sell direct but relies on a select retail network of authorized dealers in Italy and abroad.
Price and quotations of Pianca products may only be requested from our authorized dealers. To find your local Pianca dealer, go to the Retail Network section of the website. Enter the name or postcode of your city in the field. Find your nearest Pianca store and click on Search. The map will show a list of authorized dealers in your area.

The Spazioteca programme includes wall-hung or floor-standing compositions consisting of a series of elements (side panels, shelves, back panels, dividers, swing, flap, drawer or sliding door fronts) with plentiful modular options with centimetre-precise measurements.
Spazioteca can be integrated with Spazio system modules and other accessories like the fixed/moving TV panel, Venere glass cabinet, etc.

For further information you can contact your nearest Pianca dealer in the Retail Network section of our website. Enter the city or postcode in «Find the closest Pianca store» and click on Search. The map will show all the nearest authorized dealers.

As a manufacturing company, Pianca does not sell its product direct to customers, but relies on a select retail network of authorized dealers in Italy and abroad. You can find your nearest Pianca dealer in the Retail Network section of our website.

Of course. We can customize the length, height and depth of certain categories of product.
For further information about our production processes, please contact your nearest authorized dealer, where qualified staff will help advise you on the solution that best meets your requirements.

You can find your nearest Pianca dealer in the Retail Network section of our website.

Our day and night systems are produced using FSC®-certified particle board panels from responsibly managed forests to counter deforestation. Besides the certified origin of the raw material, our company uses substances without toxic adhesives and water-based paints to minimize environmental impact and safeguard the health of staff and customers who choose the quality of Pianca products to furnish their homes.

The interior panels are made of particle board while the exterior may be textured, lacquered or painted wood veneer, depending on the finish The edges are made of synthetic material, lacquered synthetic or painted wood veneer. In the solid wood version, an MDF frame is applied to the front edge, clad with synthetic wood veneer or synthetic lacquered material.