Product warranty.

The Pianca legal product warranty is valid for 24 months from delivery of goods, according to current applicable law. The dealer is responsible for any non-conformity defect at delivery of goods, therefore the consumer must always in all cases contact the dealer, the only subject with whom they have established a contractual relationship (Articles 128 and subsequent of the Italian Consumer Code).
The store will contact Pianca to find the best solution.

To request substitution or repair of a product under warranty, as prescribed by law, the customer must notify the dealer from whom the product was purchased, presenting the following documents:
– Purchase details (order confirmation, copy of invoice, till receipt, etc)
– A clear description of the problem,
– Photos documenting product conditions.

This warranty does not apply to products that have not been kept correctly or that have been assembled by unqualified personnel, used inappropriately, tampered with, altered or cleaned using unsuitable procedures or products. The warranty does not cover ordinary wear and tear, slashes or scratches, or damage from impact or accidents. The warranty does not apply if the products have been placed in outdoor or damp environments or exposed to direct sunlight for long periods of time. The warranty does not cover indirect or incidental damage. The warranty excludes non-conformity of goods if the buyer was aware of the defect at the moment of purchase or if they could not ignore the defect with the use of normal diligence or if the non-conformity derives from instructions or materials provided by the consumer. Natural variation of wood types, altered shade of colour caused by ambient or artificial light, minimal changes in size due to unusual humidity or dryness, veining, knotting and other natural features of products like wood and marble. Leather and hide: natural marking, wrinkles, variation in shine and shade, spotting and general imperfections, folds caused by normal relaxation during use are not considered to be defects but are features of a natural product and its authenticity. In fabrics, leathers and hides, each production batch may differ slightly in shade compared to the samples and other pieces produced at a different time. In all other cases not mentioned here, Pianca reserves the right to assess each case individually.